Evolution of Human Resources

Over the past century, there has been an evolution in the concept of “human resources” – a term that was not actually used in its current form until the mid-1950s when economist and Yale professor E. Wight Bakke published a report entitled “The Human Resources Function.”  Changes in the culture, politics, and economics of society …

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Patient Satisfaction

Problems with Patient Satisfaction

The Affordable Care Act of 2010 established the Hospital Value-Based Purchasing program, implemented through the Centers for Medicare and Medicaid Services.  In October of 2012, the program began withholding one percent of Medicare reimbursements from hospitals, allowing only those with high performance to earn it back; this withholding increased to 2% for FY 2017.  Twenty-five …

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Revenue Cycle

With the increased focus on patient satisfaction that comes from the value-based healthcare model, hospitals and health systems have had to strengthen their pursuit of quality and health outcomes.  One area that is often overlooked, but has an equal impact on patient satisfaction, is the revenue cycle. Patients have become “consumers,” leading health care to …

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CEO Responsibilities

Many times, a company’s employees do not have a clear idea of what their chief executive officer is responsible for, perhaps viewing the role as a figurehead that simply “puts out fires,” stepping in as needed.  In truth, however, CEOs have duties of their own that they are uniquely qualified to perform, and expectations that …

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Why Competency Based Model?

The scandals that occurred at Enron, Worldcom, and Tyco, and bankruptcies such as the Allegheny Health, Education, and Research Foundation’s, placed a spotlight on how boards govern and their potential lack of understanding of the companies they govern.  As a result, the Sarbanes-Oxley Act was created to require publicly-owned corporations to disclose whether their boards …

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